Privacy Policy – Bonus Games Pakistan Online Platform

1 Who We Are

Bonus Games (referred to throughout this policy as "we", "us" or "our") operates the online casino and sports betting platform at bonusgames.win. The platform is designed specifically for players in Pakistan and handles all transactions in PKR using payment methods that include JazzCash, Easypaisa, Raast and Bank Transfer.

As the operator of the Bonus Games platform, we are responsible for deciding how your personal data is collected, stored, processed and protected. This Privacy Policy applies to all registered players, visitors to the website and anyone who contacts our support team in any way.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By creating an account or using the Bonus Games platform, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

We collect two broad categories of data: information you provide directly to us and information that is generated automatically when you use the platform.

We collect only the minimum data necessary for each purpose. We do not collect sensitive categories of data such as health information, political opinions or biometric data.

3 How We Collect Your Data

Most of the data we hold about you comes directly from you — through the registration form, when you make a deposit or withdrawal, when you contact support or when you update your account settings. This is the largest and most important source of your personal data on the Bonus Games platform.

Some data is collected automatically as you browse and use the platform. This includes technical data such as your IP address, device information and session activity. This data is gathered through standard server logs and analytics tools and is used primarily to keep the platform running smoothly and to detect unusual or fraudulent activity.

Where you use a payment method such as JazzCash or Easypaisa, limited transaction confirmation data is passed to us by the payment provider to confirm that a deposit or withdrawal has been processed. We do not store full payment credentials on our own servers — payment processing is handled by the respective provider.

We may also receive identity verification results from third-party verification partners where we ask you to complete a verification step. In these cases, the verification partner confirms the result to us; we do not receive or store raw document scans beyond what is strictly necessary for compliance purposes.

4 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. The table below outlines the main reasons we use your personal data and the legal basis for each use.

• Account creation and management — to register your player account, verify your identity and allow you to log in securely. This is necessary to fulfil our agreement with you as a platform user.
• Processing PKR transactions — to handle deposits, withdrawals and bonus credits accurately. Without this we cannot operate your account.
• Platform personalisation — to remember your preferences, display content relevant to your interests (such as Cricket and PSL betting markets) and tailor promotional offers where you have opted in.
• Fraud detection and security — to monitor account activity, detect duplicate registrations, identify suspicious betting patterns and protect the integrity of the platform and other players.
• Customer support — to resolve queries, investigate complaints and respond to your messages. Support interactions are logged so we can maintain continuity when you contact us again.
• Responsible gaming — to monitor your activity against any limits you have set yourself, send reality-check notifications and action any self-exclusion requests promptly.
• Legal and compliance obligations — to retain records as required, respond to lawful requests from authorities and carry out anti-money-laundering checks where applicable.
• Platform improvement — to analyse aggregated, anonymised usage data so we can improve the platform, fix bugs and prioritise new features.

We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without a human review step in the process.

5 Who We Share Your Data With

Bonus Games does not sell your personal data to third parties for marketing purposes, full stop. We share data only where it is necessary to deliver the platform's services or where we are required to by law.

The categories of third parties who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive the minimum data required to process your PKR transaction. Each provider operates under their own privacy policy and applicable financial regulations.
• Identity verification partners — where you are asked to complete a verification step, a specialist provider may process your identification documents on our behalf. These partners are bound by strict data processing agreements.
• Fraud prevention and security services — aggregated and pseudonymised data may be shared with fraud detection platforms to help identify and block suspicious activity across the industry.
• Technology and infrastructure providers — hosting, database and content delivery services that support the platform's operation. These providers process data only on our instructions and are bound by data processing agreements.
• Law enforcement or regulatory bodies — where we receive a lawful request or are required to disclose information to prevent or report criminal activity, we will cooperate fully with the relevant authority.

Any third party that processes data on our behalf is required to maintain appropriate security standards and is not permitted to use your data for their own purposes beyond the scope of the service they provide to us.

6 Payments & PKR Transaction Data

All financial transactions on Bonus Games are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or a debit card, a record of that transaction is created in your account.

This record includes the transaction amount in PKR, the payment method used (identified by the last few digits of an account number or a reference code, never the full credentials), the date and time, and the transaction status. This information is necessary for us to reconcile your account balance, process withdrawal requests and respond to payment queries.

Full payment credentials — such as your complete JazzCash PIN, full bank account number or card details — are never stored on Bonus Games servers. These are processed entirely within the secure environment of the relevant payment provider. We receive only a confirmation token or reference that the transaction was authorised.

Transaction records are retained for a minimum period in line with standard financial record-keeping practice to allow for dispute resolution, withdrawal processing and any required regulatory review.

7 Cookies & Tracking Technologies

The Bonus Games website uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following categories of cookies:

• Strictly necessary cookies — these are required for the platform to function. They manage your login session, keep your account secure and remember your responsible gaming settings. You cannot opt out of these without affecting platform functionality.
• Performance and analytics cookies — these help us understand how visitors use the site, which pages are visited most often and where users encounter problems. The data collected is aggregated and does not identify you personally.
• Functionality cookies — these remember your preferences such as your preferred language setting, previously viewed game categories or your last-used payment method, so you do not have to select them every time.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform, including the ability to stay logged in or to maintain your in-session betting slip.

8 Data Security

Protecting your data is something we take seriously. The Bonus Games platform applies industry-standard security measures across all systems that hold or process personal data:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are hashed using a strong one-way algorithm — our team cannot read your password.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff members can only access the data relevant to their role.
• Our systems are monitored continuously for unusual activity, failed login attempts and potential intrusion.
• Regular internal reviews are carried out to assess data handling practices and address any identified risks.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. You also play a part in keeping your account safe — use a strong, unique password, do not share your login credentials and contact our support team immediately if you notice any unexpected activity on your account.

9 How Long We Keep Your Data

We do not keep your personal data for longer than is necessary for the purpose it was collected. The retention periods below reflect the typical lifecycle of data on the Bonus Games platform:

• Active account data — retained for as long as your account remains active. If your account is closed voluntarily or due to a breach of our Terms, core account data is retained for a further period to allow for dispute resolution.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum period in line with financial record-keeping standards, even after account closure.
• Identity verification documents — retained only as long as necessary for verification purposes or to comply with applicable requirements, after which they are securely deleted.
• Support communications — support chat and email logs are retained for a reasonable period to allow follow-up queries to be handled with full context, and are then deleted or anonymised.
• Analytics data — aggregated and anonymised usage data is retained indefinitely as it can no longer be linked back to any individual.

When data is no longer required, it is deleted or securely anonymised so that it can no longer be linked to you as an individual.

10 Your Rights Over Your Data

As a Bonus Games player you have meaningful rights over your personal data. You can exercise any of the following rights by contacting our support team:

Right to Access — you can request a copy of all personal data we hold about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.

Right to Correct — if any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. For most account details you can update these directly through your account settings.

Right to Deletion — you can ask us to delete your personal data. We will act on this request where we are not required to retain the data for legal or compliance reasons. Note that closing your account triggers a review of what can be deleted immediately and what must be retained for a minimum period.

Right to Object — you can object to us processing your data for certain purposes, including direct marketing. If you object, we will stop that processing unless we have a compelling legitimate reason to continue.

To exercise any of these rights, contact our support team at [email protected]. We will verify your identity before acting on any request to protect you against unauthorised access to your data.

11 Minors

Bonus Games is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided personal data to us, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data as quickly as possible.

Age verification may be requested at any point — at registration, on first withdrawal or at any other time we consider appropriate. If verification cannot be completed, the account will be suspended pending resolution.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we use or to address new legal or regulatory requirements. When we make material changes, we will notify registered players by email or through a notice displayed on the platform the next time you log in.

The date at the top of this page always shows when the policy was last revised. We recommend reviewing this policy periodically so you stay informed about how your data is being handled. Continued use of the Bonus Games platform after a policy update constitutes acceptance of the revised version.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise one of your data rights, or want to report a potential data security concern, our support team is available around the clock:

[email protected]

You can also visit our FAQ page for answers to the most common questions about accounts, data and payments. We aim to respond to all privacy-related queries within a few business hours.